The Crystal Cabinet Works Limited Lifetime warranty covers defects in material, as well as workmanship under normal home use and service. This warranty lasts for as long as the initial purchaser of the products owns them at the original site of installation.
To whom does the warranty apply?
This warranty applies to the initial purchaser of the products who owns them at the original site of installation. If the consumer fails to provide proof of purchase, it will void any claim made under this warranty.
What does this limited warranty cover?
This limited warranty covers defects in material and workmanship in your Crystal custom cabinetry under normal home use and service.
What will Crystal Cabinet Works, Inc. do?
Crystal Cabinet Works, Inc. will replace or repair any part or parts which may prove defective under normal home use and service.
How do I contact Crystal’s customer service?
As the Manufacturer, Crystal relies on our trusted dealer network to sell and service Crystal product. These independent, locally owned and operated businesses are the “Customer Service” who facilitate warranty claims.
Crystal Cabinet Works, Inc. will replace or repair any part or parts which may prove defective under normal home use and service. Crystal Cabinet Works, Inc. also reserves the right to substitute parts of like quality if a substantially identical replacement part is unavailable.
Crystal Cabinet Works, Inc. makes no other warranty of any kind—express or implied. The implied warranties of merchantability and fitness for a particular purpose and all other warranties, express or implied, are excluded from this transaction and shall not apply to the goods sold unless the goods are “consumer products” as that term is defined by the federal Magnuson-Moss Warranty Act. Some states do not allow limitations on implied warranties, so the above limitations may not apply to you.
In the following list, you will find conditions that will void the cabinet warranty, including products deemed to have been neglected, abused, misused, or improperly maintained. Also, failure by the consumer to provide proof of purchase voids any claim made under this warranty.
For more information on warranty parameters and voids, visit the Crystal Cabinet Works’ Website.
Electronic Components
Electronic components such as lighting, electronic assist opening devices, or other electronics will have the outsourced suppliers implied limited warranty.
Specialty Finishes
Some specialty finishes may have exceptions or a voided warranty. If they do, your designer will receive a disclaimer.
Specialty Products
Some outsourced specialty products and/or over-sized products do not fall under any implied warranty.
To file a warranty claim, the purchaser should contact the local dealer, or rather the distributor from whom the cabinets were originally purchased. The consumer must provide the dealer, distributor, or Crystal Cabinet Works, Inc. with proof of purchase. This may be done by providing the dealer, distributor, or Crystal Cabinet Works, Inc. with a copy of the invoice and/or receipt originally received with the purchase of the cabinets. However, failure by the consumer to provide proof of purchase voids any claim made under this warranty.
The dealer or distributor will obtain the information necessary to make a claim decision regarding your cabinet warranty. They will then forward such information in writing to Crystal Cabinet Works, Inc. for action on the claim. Warranty claims must include a complete description of how the defect occurred. If the dealer or distributor is not available, the purchaser may then contact Crystal Cabinet Works, Inc. directly at 800-347-5045.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
